We have noticed that most places we go now a days lack great customer service. When we lived in Oklahoma my husband and I hated going anywhere there because of the lack of service there. From management on down the chain people are just rude where did it go?? Maybe be its just because we have been living in military towns for so long. Last month I ordered a Hugh supply of Dianas Diaper Creams Pinxav. This stuff rocks. While in college I worked as a pharmacy Tech at CVS and we sold it off the Back racks like hot cakes. When i moved to Oklahoma we could not find it anywhere . I had every pharmacy check their wholesalers books but not one pharmacist could find it or had heard of it. To me that was ridiculous because not only did i use to sell a lot of it but I swore by it with Deano . So I got online when dean was little and found they supplier of it. There is was an Ohio based company :) So ever since then I have ordered it from them or when Im up north I buy a supply of it. So last month I order a Hugh supply of it and had them overnight it to me because Diana had a bad case of Diaper rash and then on top of that the doctors put her on an antibiotic so i knew she needed it then. Well it never came and never came and well darn it i needed it. So i went to the store and got the old Desitin. I had thought well maybe my credit card information was not correct or something but on this months statement there it was a big charge for 70.00 and no diaper cream. I called the company yesterday and left them a message. Today I got a call from a Pinxav Rep Named Darla. She started out. I am sorry Mrs Cox that you have not received it it is obviously lost in the mail. I will refund you your money and send out your order today on us. That was very very nice of her. I was not looking for that just for my product. I was so excited as I ordered two of the biggest jars they have and they are not cheap. :) She also said that she would send me out samples. Very very very good customer service. We talked a while and I told her about all the pharmacy's I had been to in OK trying to find it but no one had heard of it and the same here in Texas. She said she would also send me out a Hugh Care packet of samples and product to take to the pharmacy's to introduce it. I am so excited. I love this stuff and would love everyone to try it. You put it on their bums and the rash is gone in like a few hours. Even the worst rashes. So thank you Darla from Pinxav for your great customer service. :)
